Shipping Policy

Last updated: October 13, 2026

At Over Watered Prints, we're excited to get your order to you! This policy explains how orders are processed, shipped, and delivered, including estimated delivery times, tracking, international shipping, and customs charges.

If you have any questions about your shipment, contact us at overwateredprints@gmail.com.

1. How Long Does It Take to Process and Ship My Order?

Our products are made to order, so we need time to prepare and produce each item before it ships.

Order processing and production times may vary depending on the product, order volume, and fulfillment location. Once your order is ready, it will be shipped to the address provided at checkout.

After your order has shipped, you will receive a shipping confirmation and tracking information when available.

Please note that processing time is separate from shipping and delivery time. During busy periods, holidays, or unexpected production delays, orders may take longer than usual to ship.

2. Which Shipping Carriers Do You Use?

We work with our fulfillment and shipping partners to deliver orders to customers in the United States and internationally.

The carrier used for your order may vary depending on the product, destination, fulfillment location, and shipping service selected.

For international orders, a local postal service or delivery partner may handle the final stage of delivery after the package enters the destination country.

Where tracking is available, you can use the tracking link provided in your shipping confirmation to follow your shipment.

3. How Long Will My Order Take to Arrive?

Delivery times depend on the destination, product availability, production time, shipping service, customs processing, and local carrier operations.

Your estimated delivery time may include both production and shipping, depending on how the estimate is presented at checkout.

International shipments may take longer due to customs inspections, local delivery conditions, weather, public holidays, or other transportation delays.

Any delivery estimates displayed at checkout or communicated by our support team are estimates rather than guaranteed delivery dates, unless expressly stated otherwise or required by applicable law.

We will share tracking information when available so you can monitor your order's progress.

4. Can I Track My Order?

If tracking is available for your shipment, we will send you a shipping confirmation containing the relevant tracking details.

To track your order:

1. Find your shipping confirmation email.

2. Open the tracking link provided.

3. Review the latest shipment updates from the carrier.

Please allow some time for tracking information to become active after your order ships. Carrier tracking pages may not update immediately at every stage of transit.

If you have not received tracking information or your tracking status has not changed for an extended period, contact us at overwateredprints@gmail.com with your order number.

5. My Order Hasn't Arrived. What Should I Do?

If your order has not arrived within the estimated delivery window, please contact us at overwateredprints@gmail.com.

Include the following information:

• Your order number.

• The email address used to place your order.

• Your tracking number, if available.

• Any relevant tracking updates or delivery notifications.

We will review the available shipment information and help you determine the next steps.

If tracking indicates that your package has been delivered but you cannot find it, we recommend checking your mailbox, delivery area, household members, building reception, or other designated delivery locations. You may also wish to contact the local carrier.

If the package remains missing, please contact us so we can review the situation and advise you on the available options.

6. Do I Have to Pay Customs Fees or Import Taxes?

International orders may be subject to customs duties, import taxes, value-added tax (VAT), brokerage fees, or other charges imposed by the destination country.

These charges depend on the destination, the value and type of goods, and local regulations.

Unless the applicable checkout terms or shipping arrangement state otherwise, customers are responsible for any customs duties, import taxes, or other charges payable upon import or delivery.

We aim to provide accurate shipment information to help customs authorities process packages appropriately. However, we cannot control customs inspections, clearance times, or the charges imposed by government authorities.

For information about possible import charges, please consult your local customs authority or tax authority before placing an international order.

7. What About Shipping Insurance?

Shipping insurance or shipment protection may be offered at checkout, depending on the shipping options available for your order.

If you purchase shipping protection, the coverage, exclusions, claim deadlines, and claim process will depend on the specific protection provider and the terms presented at checkout.

If your package is lost, stolen, or damaged in transit, please contact us at overwateredprints@gmail.com with your order number and relevant supporting information, such as tracking details and photos of any damage.

We will help you identify the appropriate next steps and direct you to the applicable claims process when necessary.

Any insurance or shipment-protection charges and refund eligibility will be governed by the terms disclosed at checkout and applicable law.

8. Can I Change My Shipping Address?

If you need to update your shipping address, contact us at overwateredprints@gmail.com as soon as possible and include your order number and the corrected address.

We will check whether the change is possible before your order enters production or shipping.

Once an order has been produced, dispatched, or handed over to a carrier, we may be unable to change the delivery address. We cannot guarantee that address-change requests will be successful.

Please review your shipping details carefully before completing checkout.

9. Shipping Delays and Unexpected Events

Although we work with our fulfillment and shipping partners to deliver orders as smoothly as possible, delays can sometimes occur due to circumstances outside our control.

These may include:

• Customs inspections or clearance delays.

• Severe weather or natural disasters.

• Carrier service disruptions.

• Public holidays and peak shopping periods.

• Incorrect or incomplete delivery addresses.

• Transportation interruptions or other unforeseen events.

If we become aware of a significant delay affecting your order, we will provide updates when information is available.

Nothing in this policy limits any rights or remedies available to you under applicable law.

10. Contact Us

If you have questions about shipping, tracking, delivery delays, or shipment protection, please contact:

Store: Over Watered Prints
Email: overwateredprints@gmail.com

Please include your order number in your message so we can assist you as efficiently as possible.

Thank you for shopping with Over Watered Prints. We appreciate your support and look forward to delivering your order!