Refund policy

Cancellation, Returns & Exchanges Policy

Last updated: October 13, 2026

At Over Watered Prints, we want you to love what you order. If something isn't right with your purchase, we're here to help. Please review our cancellation, returns, and exchanges policy below to understand your options.

If you have any questions, contact us at overwateredprints@gmail.com.

1. Can I Cancel or Change My Order?

We aim to begin processing and production of orders as quickly as possible. Because our products are made to order, cancellation or modification requests depend on the stage of production.

If you need to cancel your order or make a change to the size, color, design, or shipping details, please email us at overwateredprints@gmail.com as soon as possible.

Please include:

Your order number.
The change or cancellation you are requesting.
The reason for your request, if applicable.

We will check the status of your order and let you know whether the requested change or cancellation is possible.

Please note: Once production has started or your order has shipped, we may be unable to cancel or modify it. We cannot guarantee that a request will be approved.

If we approve a cancellation, any applicable refund will be issued to your original payment method.

2. My Item Arrived Damaged, Defective, or Incorrect. What Should I Do?

We're sorry if your order didn't arrive as expected. If you receive a damaged, defective, or incorrect item, please contact us at overwateredprints@gmail.com as soon as possible.

To help us resolve the issue quickly, please provide:

Your order number.
A brief description of the problem.
Clear photos of the item showing the damage, defect, or incorrect product.
Photos of the packaging, if relevant.

After reviewing your request, we'll let you know the next steps. Depending on the circumstances, we may arrange a replacement or issue a refund.

Please do not return an item without receiving return instructions or authorization from our support team. We will advise you if the item needs to be returned.

For an item confirmed to be damaged, defective, or incorrectly supplied, we will not charge return shipping where we are responsible for that cost, subject to applicable law.

3. Can I Return My Purchase?

Yes. We accept return requests for eligible items within 30 days of delivery.

To be eligible for a return, an item should generally be:

Unworn, unused, and unwashed.
In its original condition, without damage caused after delivery.
Returned with its original packaging where reasonably possible.
Accompanied by your order number or proof of purchase.

To request a return, email overwateredprints@gmail.com with your order number and the reason for the return.

Our support team will review your request and provide instructions if the return is approved.

Please wait for our instructions before sending any item back. Returns sent without prior authorization may be delayed or may not be processed correctly.

Return shipping costs

For eligible returns due to a change of mind, an incorrect size selection, or personal preference, the customer is responsible for return shipping costs.

If an item is damaged, defective, or incorrectly supplied, please contact us before arranging a return. We will advise you on the appropriate resolution and shipping arrangements.

Original shipping charges and any shipping insurance charges are generally non-refundable for change-of-mind returns, except where a refund is required by applicable law.

4. Are Personalized or Custom-Made Items Returnable?

Personalized products are made specifically for you, so we ask that you carefully review all customization details before placing your order.

Items personalized with a name, custom text, or other customer-specific details may not be eligible for return or refund simply because you change your mind, select the wrong customization, or no longer want the item.

However, if a personalized item arrives damaged, defective, or materially different from the approved customization, please contact us. We will review the issue and determine an appropriate resolution.

Any exclusions for personalized products are subject to applicable consumer protection laws. Nothing in this policy removes rights that cannot legally be excluded.

5. Can I Exchange an Item?

We want you to be happy with your purchase. If you would like a different size, color, or product, please contact us at overwateredprints@gmail.com.

Exchanges are subject to product availability and whether the item is eligible for return.

Because our products are made to order, we may not be able to offer a direct exchange for every item. Where a direct exchange is unavailable, we can review whether an eligible return and a separate new order are possible.

If you receive an incorrect, damaged, or defective item, please contact our support team so we can determine the appropriate solution.

6. My Item Looks Different from the Online Listing

We make every effort to represent our products and designs as accurately as possible.

Some product listings use digital mockups or realistic renderings to demonstrate how a design may appear on a finished product. As a result, minor differences in color, placement, scale, or appearance may occur due to screen settings, lighting, printing methods, or the characteristics of the product material.

If you believe your item has a significant discrepancy or a manufacturing defect, please email overwateredprints@gmail.com with:

Your order number.
Clear photos of the item received.
A description of how the item differs from the listing.

We'll review the information and let you know how we can help. Normal variations do not prevent you from raising a genuine concern about an item that is defective or materially different from what you ordered.

7. How Will I Receive My Refund?

Once your return or refund request has been reviewed and approved, we will notify you of the outcome.

Approved refunds will be issued to your original payment method, subject to applicable payment processing requirements and law.

After we initiate the refund, the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

If a return is required, we may need to receive and inspect the returned item before processing the refund, where permitted by applicable law.

Any deductions, including return shipping costs or deductions for personalized products, will be communicated as applicable and will only be applied where permitted by law and the circumstances of the return.

8. Orders Shipped Internationally

We welcome orders from customers in the United States and other countries where our products are available for shipping.

International returns may involve additional shipping costs and longer transit times. Customers requesting a return for reasons unrelated to a product defect or our error are generally responsible for the return shipping costs.

Customs duties, import taxes, and other charges may be non-refundable, depending on the circumstances and the applicable rules.

Consumer rights and return requirements may vary by country. Where local law provides rights that differ from this policy, those legal rights will apply.

9. How to Contact Us

For all cancellation, return, refund, exchange, or product-quality questions, please contact:

Store: Over Watered Prints
Email: overwateredprints@gmail.com

Please include your order number in your message so we can locate your purchase and assist you as efficiently as possible.

Thank you for shopping with Over Watered Prints. We appreciate your support and the opportunity to make things right when something doesn't go as expected.